Fundamentally, there are two ways in which we are able to provide assistance to service users, namely;
Upon receipt of a service user referral form (which can be found here) we will use the information you provide to determine how best to assist you.
Upon receipt of your referral form, our team will assess the information contained therein within seven days and provide you with an initial response. This will either;
1. respond directly to your queries, where you have posed specific questions, or;
2. Request further information to allow us to assimilate the requisite materials to begin taking action against your landlord.
If your case is one that requires our case management services then we will set about acquiring all the relevant information to allow us to pursue the matter on your behalf. This will involve obtaining your landlord's contact details as well as information regarding the issues you are experiencing in your property, as well as pictorial evidence where applicable. When we have these, we will embark upon the process which will ensure that your landlord rectifies any damages in the property with the utmost haste.
Best of all, it won't cost you a penny, as any costs are recovered from the landlord.
So, if you feel Tenant Support Trust could assist you in anyway, get in touch!