As a charity dedicated to relieving the financial hardships of those seeking our help, we do not charge service users for making use of our services.
We are able to assist our service users in a variety of ways, ranging from minimal support to a more involved input. You may only be seeking reassuring advice to inspire independent action, in which case we can offer you cursory guidance to encourage and support you. Alternatively you may require a more active input to achieve your desired outcome, in such instances, we undertake all the work necessary to resolve your issue on your behalf.
Not if we can help it!
Invariably landlords tend to respond to any action taken against them pre-trial as the matters tend to be 'open and shut' cases, as it were.
However, should the matter go to Court then our team will be here to support you through the process and we will ensure that you are afforded representation in Court (subject to the case being a small claims matter)
Unfortunately, there is no way of providing a blanket time frame by which matters will be resolved, as each case is context specific. However, we offer our assurance that we will do our utmost to secure a speedy resolution.
No, we can remotely assist service users without ever attending their property. We will however ask you to provide photos of the defect/s to act as evidence of the disrepair.
Our service is available to anyone who is suffering from financial hardship and living in rented accommodation which is in a state of disrepair. For an explanation of what constitutes disrepair, please click here